• What information we collect and how we collect it
• How we use the information and who we share it with
• How we protect the information we store about you
• How you can access and update that information
WHO WE ARE
Arena Projects Limited, who we will refer to in this policy as “we”, “us” and “our”, is a company registered in England at, A1 Arena Design Centre, 71 Ashfield Road, London, England N4 1FF with company number 09874938.
The Website may, from time to time, contain links to and from the websites of its partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.
1. COLLECTING INFORMATION
WHAT INFORMATION DO WE COLLECT FROM YOU IF YOU REGISTER ON OUR WEBSITE?
When you use our Website, there are various bits of information that we may need to collect from you for various reasons. This includes both information that we collect automatically, as well as information that you knowingly provide to us. The type of information that we collect from you may enable us, or any party that has access to it, to identify you which is why we are obliged to handle it with such care.
The type of information that we collect about you is set out below:
Information that you provide when you use the Website
As you use the Website you may provide us with various data about yourself. In particular this may, without limitation, include information you give us by filling in forms on the Website (such as when you register to use it) by corresponding with us, by uploading content to the Website, and/or by entering into other agreements presented to you on it. The information you give us may include (without limitation) your name, address, e-mail address and phone number.
We may also automatically gather information on how you use our Website to help us develop and improve our Website and to provide relevant, helpful information to you. This includes gathering technical details about your computer (such as its operating system version, as well as information about how you are accessing the internet and where you are accessing it from, such as your IP address). We may associate this information with your account and the details that you directly provide to us.
We do not gather information about other third party websites you have visited, but we may collect information about links to other websites that you click on if they appear on our Website. Similarly, where you come to our website using a hyperlink at another location on the internet, we may record the location of that hyperlink for our records.
2. USING AND SHARING YOUR INFORMATION
USING YOUR INFORMATION
We collect your information because it helps us better understand what you need from us and our Website. The main uses of your personal information are to register you in order for you to use the Website, supply any Services to you purchased through the Website and to provide you with updates about the Website.
We may, from time to time, use the details that you have provided us with to contact you in order to make you aware of special offers relating to goods or services that we offer. We may also permit our partners to contact you for the same reason. By registering to use the website you are consenting to receiving these kinds of communications, but please remember that you can contact us at privacy@ArenaProjects.co.uk at any time if you wish to cease receiving these kind of offers.
Sometimes, we may use your personal information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
SHARING YOUR INFORMATION
Circumstances in which we will disclose personal information
We will not, without your express prior consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing. However, where we engage in marketing activity, we may use a third party to administrate and direct that marketing on our behalf.
3. PROTECTING YOUR INFORMATION
HOW DO WE PROTECT YOUR PERSONAL INFORMATION?
Please note that where we provide you (or where you have chosen) a password which enables you to access certain parts of the Website, you are responsible for keeping this password confidential. Please do not share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. We cannot guarantee the security of your data transmitted to the Service; any transmission is at your own risk.
4. YOUR RIGHTS
As a data subject you have a number of rights in relation to your personal data. Below, we have described the various rights that you have, as well as how you can exercise them.
RIGHT OF ACCESS
You may, at any time, request access to the personal data that we hold which relates to you (you may have heard of this right being described as a “subject access request”).
Please note that this right entitles you to receive a copy of the personal data that we hold about you in order to enable you to check that it is correct and to ensure that we are processing that personal data lawfully. It is not a right that allows you to request personal data about other people, or a right to request specific documents from us that do not relate to your personal data.
You can exercise this right at any time by writing to us using the contact details set out below and telling us that you are making a subject access request. You do not have to fill in a specific form to make this kind of request.
YOUR RIGHT TO RECTIFICATION AND ERASURE
You may, at any time, request that we correct personal data that we hold about you which you believe is incorrect or inaccurate. You may also ask us to erase personal data if you do not believe that we need to continue retaining it (you may have heard of this right described as the “right to be forgotten”).
Please note that we may ask you to verify any new data that you provide to us and may take our own steps to check that the new data you have supplied us with is right. Further, we are not always obliged to erase personal data when asked to do so; if for any reason we believe that we have a good legal reason to continue processing personal data that you ask us to erase we will tell you what that reason is at the time we respond to your request.
You can exercise this right at any time by writing to us using the contact details set out below and telling us that you are making a request to have your personal data rectified or erased and on what basis you are making that request. If you want us to replace inaccurate data with new data, you should tell us what that new data is. You do not have to fill in a specific form to make this kind of request.
YOUR RIGHT TO RESTRICT PROCESSING
Where we process your personal data on the basis of a legitimate interest (see below) you are entitled to ask us to stop processing it in that way if you feel that our continuing to do so impacts on your fundamental rights and freedoms or if you feel that those legitimate interests are not valid.
Arena Projects may process your personal data on the basis of a legitimate interest in the following ways:
• Where we gather information from you automatically to enable us to operate our website and to monitor how it is being used;
• Where we gather information about you from third parties for the purposes of market research or marketing;
• Where we gather information about you incidentally in the course of receiving digital materials from one of our suppliers.
You may also ask us to stop processing your personal data (a) if you dispute the accuracy of that personal data and want us verify that data’s accuracy; (b) where it has been established that our use of the data is unlawful but you do not want us to erase it; (c) where we no longer need to process your personal data (and would otherwise dispose of it) but you wish for us to continue storing it in order to enable you to establish, exercise or defend legal claims.
Please note that if for any reason we believe that we have a good legal reason to continue processing personal data that you ask us to stop processing, we will tell you what that reason is, either at the time we first respond to your request or after we have had the opportunity to consider and investigate it.
You can exercise the above rights at any time by writing to us using the contact details set out below and telling us that you are making a request to have us stop processing the relevant aspect of your personal data and describing which of the above conditions you believe is relevant to that request. You do not have to fill in a specific form to make this kind of request.
YOUR RIGHT TO PORTABILITY
Where you wish to transfer to a third party personal data that we hold about you which is processed by automated means, you may write to us and ask us to provide it to you in a commonly used machine-readable format.
Because of the kind of work that we do and the systems that we use, we do not envisage this right being particularly relevant to the majority of individuals with whom we interact. However, if you wish to transfer your data from us to a third party we are happy to consider such requests.
YOUR RIGHT TO STOP RECEIVING COMMUNICATIONS
Where we send you marketing communications (such as e-mail newsletters or mailshots) you have the right to opt-out of receiving them at any time. You can exercise those rights by using the ‘unsubscribe’ link that is contained in each of the e-mails that we send, or by writing to us at privacy@ArenaProjects.co.uk.
EXERCISING YOUR RIGHTS
When you write to us making a request to exercise your rights we are entitled to ask you to prove that you are who you say you are. We may ask you to provide copies of relevant ID documents to help us to verify your identity.
It will help us to process your request if you clearly state which right you wish to exercise and, where relevant, why it is that you are exercising it. The clearer and more specific you can be, the faster and more efficiently we can deal with your request. If you do not provide us with sufficient information then we may delay actioning your request until you have provided us with additional information (and where this is the case we will tell you).
To exercise any of your rights, please contact us at privacy@ArenaProjects.co.uk.
5. STILL HAVE SOME QUESTIONS?